Sales Policy for SmartPulseGear.com

1. Order Processing:

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • You will receive a confirmation email once your order has been placed, and a subsequent email with tracking information when the order has been shipped.

2. Shipping and Delivery:

  • We offer worldwide shipping, with an estimated delivery time of 9-14 business days for standard shipping and 3-5 business days for expedited shipping.
  • Shipping costs are calculated at checkout and depend on your location and the shipping method selected.
  • Please note that delivery times may vary due to customs processing in some countries.

3. Payment Methods:

  • We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
  • All payments are securely processed through encrypted systems to ensure your safety and privacy.

4. Returns and Exchanges:

  • We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund or exchange, provided that the item is unused and in its original packaging.
  • Return shipping costs are the responsibility of the customer, except in cases where the product was defective or damaged upon arrival.
  • To initiate a return or exchange, please contact our customer support team at 01256556xxx@gmail.com.

5. Warranty:

  • All products come with a 12-month limited warranty. This warranty covers any defects in material or workmanship under normal use during the warranty period.
  • If a product fails due to a defect within the warranty period, we will repair or replace it at no cost to you.
  • The warranty does not cover damage caused by misuse, unauthorized repairs, or external factors such as accidents.

6. Cancellations:

  • Orders can be canceled within 24 hours of placing the order for a full refund. After 24 hours, the order will be processed, and a cancellation request may not be honored.

7. Customer Support:

  • Our customer service team is available to assist you Monday through Friday, from 9 AM to 5 PM (EST). You can reach us via email at 01256556xxx@gmail.com or through our online chat service on the website.

8. Privacy and Security:

  • Your privacy is important to us. We use the highest level of security measures to protect your personal information.
  • We do not share or sell your data to third parties, and all transactions are processed securely.

9. Taxes and Duties:

  • Customers are responsible for any additional taxes or duties imposed by their country of residence. These fees are not included in the product price or shipping cost and will be collected by the shipping provider at the time of delivery.

10. Product Availability:

  • All items are subject to availability. In the event that an item is out of stock after you place an order, we will notify you promptly and offer alternatives or issue a full refund.

This policy is designed to cover all major aspects of your sales process and provide clarity for customers. You can adjust the specifics based on your business operations and customer needs.